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Privacy Policy
Last updated: August 17, 2026
LymeAlert, Inc. (“LymeAlert,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you visit our website, purchase products, use the LymeAlert mobile application, or otherwise interact with our products and services (collectively, the “Services”).
1. Information We Collect
Account and Contact Information
We may collect personal information that you voluntarily provide, including:
• Name
• Email address
• Phone number
• Shipping and billing address
• Account login and authentication information
• Product-registration information
• Customer-support communications
• Other information you choose to provide
Order and Transaction Information
When you make a purchase, we may collect information about your order, transaction, shipping, returns, and warranty activity. Payment-card information may be collected and processed directly by a third-party payment processor. LymeAlert may receive limited payment and transaction details, such as payment status and transaction identifiers, rather than complete payment-card information.
Test, Tick, and Health-Related Information
When you use LymeAlert testing products, the LymeAlert mobile application, or connected services, we may collect information associated with a tick encounter or test, including:
• Test identifiers, test information, results, or classifications
• Confidence information, control-line and test-line information, and information about whether an image or test can be read
• Information about the tick being tested
• Encounter dates, capture dates, timestamps, and location information
• Photographs and other information you submit
• Processed or cropped versions of submitted photographs
• Test history and related app records
• Information submitted through product registration, telehealth connections, laboratories, healthcare partners, or customer support
Some of this information may be considered health-related, diagnostic, or otherwise sensitive information.
Test Images and Embedded Metadata
When you submit a test photograph through the LymeAlert mobile application, we collect and retain the original photograph and a processed or cropped version used to analyze the test.
The original photograph may contain embedded metadata, commonly called EXIF metadata. Depending on the device and its settings, this metadata may include precise GPS location, the date and time the photograph was created, and information about the device or camera used to create it. LymeAlert retains the original photograph and may extract and retain information contained in its metadata.
Precise Location Information
LymeAlert may collect precise location in two ways:
• Location supplied by your device with your permission
• Location embedded in the metadata of a photograph you submit
A photograph may contain precise GPS location even if you do not separately provide your device’s current location when submitting it. Disabling LymeAlert’s access to device location does not remove location already embedded in a photograph.
We use precise location to record the location of a tick encounter or test; maintain test history; provide mapping, tick-risk, historical tick-activity, analytical, and related functionality; support quality assurance and product improvement; evaluate and train models; and conduct research.
LymeAlert does not display a user-submitted precise location to other users or on a public or shared map in its original precise form. Before displaying location information publicly, LymeAlert reduces its precision, aggregates it, or applies other privacy-preserving techniques designed to identify only a broader geographic area. We do not sell precise location information.
Automatically Collected Information
When you visit our website, use the mobile application, or otherwise interact with the Services, we or our service providers may automatically collect:
• IP address
• Browser type and settings
• Device type and device information
• Operating-system information
• App version
• Website or app usage activity
• Referral URLs
• Log, diagnostic, security, and performance information
• Cookies, analytics information, and similar technology data
2. How We Use Information
We may use information to:
• Create, authenticate, manage, and support accounts
• Process and fulfill orders, payments, returns, warranties, and shipments
• Provide customer support and respond to inquiries
• Provide test-reading, test-history, mapping, tick-risk, historical tick-activity, and related functionality
• Process test photographs and generate results or classifications
• Maintain the safety, security, and reliability of the Services
• Detect and prevent fraud, abuse, unauthorized access, and technical problems
• Personalize and improve the Services
• Conduct quality assurance
• Evaluate, validate, develop, and train test-reading systems, algorithms, and models
• Develop and improve products and features
• Conduct research and produce statistical, analytical, aggregated, or de-identified information
• Analyze website and app performance, usage, and trends
• Communicate about accounts, orders, products, updates, safety information, and promotions
• Exercise or defend legal rights and comply with legal obligations
• Respond to requests to access, correct, or delete personal information
Where required by law or platform policy, we will provide an additional in-app disclosure or request affirmative consent before collecting sensitive information or using identifiable information for research, model training, or another secondary purpose.
3. Automated and AI-Assisted Image Processing
LymeAlert uses automated image-processing methods and artificial-intelligence or vision-model services to analyze processed test photographs and generate a screening result or classification. To provide this functionality, a processed version of a submitted photograph and related test information may be transmitted to service providers that supply artificial-intelligence, vision-model, computing, or related technical services on LymeAlert’s behalf.
Results provided through the Services are screening information and are not a substitute for professional medical or veterinary advice, diagnosis, or treatment.
4. How We Share Information
We do not sell or license personal or sensitive user data, including identifiable test records, personal health information, test images, or precise location information.
We may create, share, or license aggregated and de-identified statistical information derived from test, tick, health-related, and location information for research, public-health analysis, and the development and improvement of LymeAlert products and services. We take reasonable measures to ensure that this information cannot reasonably be associated with an individual, account, device, or household. These measures may include removing direct and indirect identifiers, reducing location and time precision, aggregating records, and suppressing small data groups. We maintain this information in de-identified form and contractually require recipients not to reidentify it or use it to make decisions about identifiable individuals.
We may disclose information to service providers that perform services on our behalf, including:
• Cloud hosting, computing, and data-storage providers
• Database and infrastructure providers
• Artificial-intelligence and vision-model providers
• Mapping and geospatial-service providers
• Payment processors
• Shipping and fulfillment providers
• Website and application hosting providers
• Analytics, diagnostic, security, and fraud-prevention providers
• Email and marketing platforms
• Authentication and account-management providers
• Customer-support tools
• Laboratories, telehealth providers, healthcare providers, or healthcare-service partners, when applicable
These providers receive information necessary to perform services for LymeAlert and are expected to handle it in accordance with applicable contractual, confidentiality, security, and legal requirements.
We may also disclose information:
• To comply with applicable law, legal process, or a valid governmental request
• To protect the rights, safety, security, or property of LymeAlert, our users, or others
• To investigate or prevent fraud, abuse, or security incidents
• In connection with a proposed or completed merger, financing, acquisition, reorganization, bankruptcy, or sale of assets, subject to legally required notice and protections
We may use and disclose aggregated, reduced-precision, or de-identified information where it can no longer reasonably be associated with an identifiable person.
5. Cookies and Tracking Technologies
On our website, we may use cookies and similar technologies to improve functionality, remember preferences, analyze traffic and usage, and support advertising or remarketing activities. You can manage cookies through your browser settings and through any cookie controls we make available.
The mobile application may use analytics, diagnostic, security, and similar technologies to operate, protect, and improve the app. Additional information about our mobile-app data practices is provided in disclosures presented within the app and in the privacy information available on the applicable app marketplace listing. Those disclosures supplement this Privacy Policy.
6. Data Retention and Account Deletion
Retention While an Account Is Active
LymeAlert retains identifiable test images, processed images, embedded metadata, precise location, test results, and test-history records indefinitely while the associated LymeAlert account remains active. We retain this information to provide test history and mapping functionality and for quality assurance, model evaluation and training, product improvement, research, security, and the other purposes described in this Privacy Policy.
Other retention periods depend on the nature of the information and why it was collected. Order and transaction records may be retained for tax, accounting, financial-reporting, fraud-prevention, warranty, and other legitimate business or legal requirements. Customer-support communications and technical, analytics, fraud-prevention, and security information may be retained for as long as reasonably necessary for those purposes.
Account Deletion
Users may request deletion of their LymeAlert account through the account-deletion functionality within the LymeAlert mobile application or through LymeAlert’s online account-deletion resource at: https://www.lymealert.com/account-deletion/
LymeAlert will complete an account-deletion request within: 30 days after verifying the request.
Upon completion of an account-deletion request, LymeAlert will permanently delete the account and personal information associated with the mobile-app account from its active systems, including original test photographs, processed images, embedded EXIF metadata, precise location, test results, and test-history records.
Limited information may be retained only when reasonably necessary or legally required for matters such as tax and financial recordkeeping, fraud prevention, security, legal compliance, resolving disputes, or establishing or defending legal claims. Information retained for one of these reasons will not be used for an unrelated purpose and will be deleted when the applicable retention need ends.
Information may remain temporarily in protected backup systems until those backups are overwritten or deleted through normal backup procedures. During that period, backup information will not be used for ordinary business purposes.
Aggregated or de-identified information that can no longer reasonably be associated with an individual may be retained indefinitely. LymeAlert may also retain trained models, statistical outputs, analytical results, or research findings that do not contain and cannot reasonably be used to reconstruct or identify an individual’s personal information.
7. Data Security
We use administrative, technical, and physical safeguards designed to protect personal and sensitive information. These measures include access controls and, where appropriate, encryption or other protections for information in transit and at rest.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on where you live, you may have rights concerning your personal information, including the right to:
• Request access to personal information
• Correct inaccurate personal information
• Request deletion of personal information
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Request a portable copy of certain information
• Appeal or submit a complaint where applicable
You may control the mobile application’s access to device location through your device settings. Disabling location access may prevent certain location-based features from functioning. As explained above, this setting does not remove location already embedded in a photograph.
To exercise a privacy right or ask a privacy question, contact us at contact@lymealert.com. We may need to verify your identity before completing certain requests.
9. Email Communications
You may receive administrative, informational, or marketing emails from us. You may unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting us. You may continue to receive non-marketing communications concerning an account, order, transaction, safety notice, or requested service.
10. Third-Party Services and Links
The Services may contain links to or integrations with third-party websites and services. This Privacy Policy does not govern a third party’s independent privacy practices. We encourage you to review the privacy policies of third parties before providing information to them.
11. Children’s Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.
12. Health Information and HIPAA
LymeAlert may collect and process information relating to ticks, test results, health, or diagnostic information as part of providing its products and Services.
LymeAlert is not currently a covered entity under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). Accordingly, information provided directly to LymeAlert is not necessarily protected health information under HIPAA.
Certain Services may be provided in collaboration with healthcare providers, telehealth providers, laboratories, or other organizations that are subject to HIPAA. Where HIPAA applies to information processed by LymeAlert in connection with such a relationship, we will handle that information in accordance with applicable legal and contractual requirements.
Please avoid submitting unnecessary sensitive medical or health information through general website forms, email, or customer-support communications.
13. International Data Transfers
Information may be transferred to and processed in countries other than the country in which you reside, including the United States. Where required, we take measures designed to protect personal information in connection with international transfers.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to the Services, our data practices, or legal requirements. When we make changes, we will update the “Last updated” date at the top of this Privacy Policy. Where required, we will provide additional notice or obtain consent for material changes.
15. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy right or request deletion of information, contact:
LymeAlert, Inc.
contact@lymealert.com